Duration
Format
Webinar
2½ hours
Online (Zoom)
Workshop
3 hours
Classroom (workshop style)
Event Category
Tourism, Business Development
Tourism, Business Development
Venue Requirements
N/A (delivered using zoom)
Projector
Material Supplied
Presentation handout, marketing plan outline, marketing handouts are emailed after event.
Presentation handout, marketing plan outline, marketing handouts are given during the event.
Event Description
This event will assist you to develop a customer care plan to encourage good customer service in your business environment.
What to expect from this webinar
This webinar/workshop will explore what good customer care looks like and will include top tips on customer care over-the-phone; face-to-face and online. It will focus on what works already and what your business needs to do to create real customer loyalty. The session will equip you with an understanding of how to deliver good customer service and will explore accreditation including accessible tourism.
The importance of effectively utilising online booking platforms will also be addressed as well as guidance on managing online reviews. It will provide you with the necessary tools to develop an Action Plan as well as advice and support on best practice to help you succeed.
This session will cover
- Understanding of the importance of encouraging good customer service and having a framework in place that monitors feedback and addresses reviews following the Listen Apologise Solve and Thank method.
- Knowledge of the tools available and steps that need to be taken to complete a robust plan to future proof the business
- Tools to develop a customer care framework that is fit for purpose and can be easily monitored.
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Our training materials are protected by copyright, and permission must be obtained from the owner prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise.